Alert Management
Platform alerts for your account. Configure who gets notified.
Your Alerts
These alerts are pre-configured for your platform. Turn on the ones you want and set who gets notified.
Connector Down
Your dialler connector has lost connection.
Notify via:
High Fallback Rate
Agent fallback rate exceeds 30% in the last hour.
Notify via:
Call Volume Drop
Call volume drops more than 50% compared to previous hour.
Agent Error Rate High
Agent error rate exceeds 10% in the last 30 minutes.
Low Connect Rate
Campaign connect rate drops below 20%.
Recent Alerts
Alerts fired in the last 7 days.
| Alert Name | Triggered | Status | Acknowledged By |
|---|---|---|---|
| Connector Down | 04/26/2026 08:12 | Active | — |
| High Fallback Rate | 04/25/2026 14:30 | Acknowledged | Arjun Das |
| Call Volume Drop | 04/24/2026 11:05 | Resolved | Priya Nair |
| High Fallback Rate | 04/23/2026 09:48 | Resolved | Arjun Das |